PSA Improvements will provide a written quotation outlining the scope of works and a fixed price for works, any alterations, changes or extras will be subject to written confirmation.
A ‘contract’ with PSA Improvements Ltd is an agreement by the client to have work undertaken based on a written quotation headed ‘Quote/Estimate’ submitted directly to the client on an official PSA Improvements Ltd letterhead and is a clear and straightforward undertaking between the two parties to form a contract. Either by physical paperwork or electronic communications.
Once a client has accepted the quotation and paid an agreed deposit (if required) then a contract between the client and PSA Improvements will be signed and the terms and conditions will come into effect. Any quote or estimate is valid from the date of issue for a length of three months and is subject to increase there after
Once a client has entered into a contract with PSA Improvements Ltd and paid an initial deposit, a cooling off period of 14 days is given in case the client should wish to cancel, with any deposit refunded.
Our quotation to you is based of full access to the work area without being impeded at all during working times (Mon – Fri 8am-4pm) any times or hours outside of those stated are to be agreed by all parties involved
The client is responsible to arrange all planning permissions, building control notification and arrangement of any utility service alterations
Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. PSA Improvements Ltd will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (e.g. planning permission delays resulting in work having to stop)
PSA Improvements Ltd will carry out all works with the minimum possible disruption to the client, but some disruption is to be expected at times.
All materials delivered to site will remain the property of PSA Improvements until full and final payment is made
All waste materials will be disposed of via various methods such as carried away by other licensed contractors or by means of a skip, no other waste is to be put in the skip without consent, subject to additional charges.
PSA Improvements Ltd will use employed or self-employed sub-contractors at any time but all personnel will have the correct skill, qualifications and insurances while working on the clients project. PSA Improvements has public liability insurance for 5 million pounds
A deposit and payment schedule will be agreed prior to work commencement. Should PSA Improvements Ltd have to cancel for any reason then any deposit paid will be fully returned.
All deposit over £500 are taken via credit card for your protection.
An invoice will be issued approximately 7 days prior to payment due date. Final payment is due upon the satisfactory completion of the works or within 14 days. The invoice will act as your receipt once payment is made.
Note: Deposits are taken to allow PSA Improvements to book in works and keep our diary up to date to avoid any double bookings.
Guarantees: PSA Improvements will offer a 12 month guarantee on all works and materials we supply and carry out, however we will not be held responsible for any pre existing damage, problems or issues within or around your property, including but not limited to: structural issues, rotting timbers, damaged services such as water, gas, electrics and sewerage pipes and systems. Any issue that is found during any works will be bought to the client’s attention and any remedial actions discussed.
This does not affect your rights under the consumer right act or any other consumer legislation.
We will provide protection to floors and walls where required however we can not be responsible for any furnishing or personal belongings. We strongly recommend that any items are removed and placed in a secure area away from the work zone.
PSA Improvements will take precautions to keep the site area safe and secure, but we cannot be held liable for any theft from site.
PSA Improvements Ltd will provide a quote based on the assumption that there will be no retentions of payments unless agreed prior in writing. The consumer has the right to off-set in certain circumstances under the consumer rights act 2015.
No discounts are offered once a price has been agreed, unless discussed and agreed by the director of PSA Improvements in writing.
PSA Improvements will endeavour to maintain a helpful and professional attitude at all times, we strongly believe in being open and offer regular updates throughout the duration and are always willing to discuss the clients project either face to face, email or phone call at all times during working hours. (hours as stated above)
Unforeseen circumstances and weather conditions can cause delays in progress
We occasionally like to take photos of works during and on completion for our portfolio and/or for marketing reasons, we will ask for your agreement to do so before any photos are taken.
Data protection: PSA Improvements ltd are fully compliant with the Date protection act 2018.Top tier waste disposal licence holder
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days. the business will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution request confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Trader Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.